Ultimate Software Earns Two Gold Stevie Awards for Customer Service
Date: June 17, 2019 10:00 AM EDT
Ultimate Software, a leading global provider of human capital management (HCM) and employee experience solutions in the cloud, announced today that the company earned two Stevie Awards for outstanding customer service from the 2019 American Business Awards. Ultimate received a Gold Stevie in the category of Migration as a Service for its UltiPro Launch service for new customers, and Ultimate’s Services team earned an additional Gold Stevie for Customer Service Department of the Year in the category of Computer Software–More than 2 500 Employees.
UltiPro Launch offers a collaborative rollout experience to help new Ultimate customers go live on UltiPro with ease and efficiency. An intuitive blend of product and service, UltiPro Launch includes a personalized project dashboard with detailed insights into the entire process, as well as a guided setup led by Ultimate's experts to ensure a smooth transition to UltiPro. Dedicated project managers oversee each launch, so customers receive personalized, proactive assistance every step of the way.
Ultimate views all its customers as "Partners for Life," offering a level of proactive service that goes beyond product support, to ensure customers get the most out of UltiPro-from improving processes to building stronger workplace cultures to boosting bottom lines. Ultimate's Services team uses a unique Collaborative Account Support Team (CAST) model to ensure a more tailored and consistent customer service experience. Customers also have access to dedicated account managers and 24/7 support with a Rapid Response hotline, as well as unlimited training and ongoing learning opportunities at no additional cost. Ultimate's equal focus and continued investment in both product and service have driven its 96 % customer retention rate.
"Just as Ultimate has made people our first priority for the past 29 years, our Services team has provided a personalized, 'People First' approach to serving thousands of diverse customers across the globe," said Julie Dodd, chief operating officer at Ultimate. "That service begins on day one and continues through a lifelong partnership, with our account managers working hand in hand with every organization. Ultimate's employees are empowered to not only support, but also anticipate, our customers' unique business needs, and we are committed to delivering the industry's best and most comprehensive customer service. We congratulate our more than 2 400 Services team members across Ultimate on earning these prestigious awards. Their service excellence helps fuel our customers' achievements with UltiPro every day."
The annual Stevie Awards recognize organizations of all sizes and industries, honoring outstanding performance and innovation in the workplace worldwide. More than 200 professionals from across the globe participated in the judging process this year, evaluating over 3 800 nominations covering a wide range of categories, from human resources and customer service to marketing and investor relations. Named after the Greek word for "crowned," Stevies are awarded in Gold, Silver, and Bronze for each category.
About Ultimate Software
Ultimate Software is a leading global provider of cloud-based human capital management and employee experience solutions, with approximately 51 million people records in the cloud. Our award-winning UltiPro delivers HR, payroll, talent, and time and labor management, as well as HR service delivery solutions. Founded in 1990, Ultimate is headquartered in Weston, Florida, and employs more than 5 200 professionals. In 2019, Fortune magazine and Great Place to Work ranked Ultimate #1 on their Best Workplaces in Technology list, in the “Large Companies” category, Ultimate’s fourth consecutive year to top the list. Customer Sales and Service World Awards recognized Ultimate’s Services team as the #1 Customer Service Department of the Year in 2018 for companies with 2 500 employees or more across diverse industries. Ultimate has approximately 6 100 customers worldwide, including Bloomin’ Brands, Culligan International, Feeding America, First Horizon National Corporation, Red Roof Inn, SUBWAY, Texas Roadhouse, and Yamaha Corporation of America. More information on Ultimate’s products and services can be found at www.ultimatesoftware.com.
UltiPro is a registered trademark of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.
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Darlene Marcroft, Vice President of PR and Communications at Ultimate Software
phone: 954-331-7444; email: [email protected]
For sales information, phone: 800-432-1729; website: www.ultimatesoftware.com