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Employee Case Management

HR spends too much time responding to simple and repetitive questions from employees, who expect instantaneous responses. With UltiPro, you can improve the employee experience with personalized, on-demand support for HR-related requests.

UltiPro Employee Case Management helps employees get the information and assistance they need from HR via a personalized knowledgebase, or by submitting requests that are automatically routed to the appropriate HR team member.

  • Build workflows and automate request escalations and notifications
  • Create global processes that are personalized based on employee attributes
  • Save time by empowering employees to find answers on their own in a personalized, searchable knowledgebase
  • View case history and access relevant employee documents with one click
  • Access information at any time, from any device

Comprehensive human capital management coupled with innovative HR Service Delivery means you can have a more impactful HR team. Provide faster, more responsive support to your workforce and reduce the administrative burden on your HR and payroll teams.